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Privacy Policy

Privacy Policy 



Last updated: 25/10/2025

1. Introduction

At Logixer LLC-FZ (“Logixer”, “we”, “us”, “our”), we are committed to protecting the privacy and personal data of our clients, partners, website visitors and other stakeholders. This Privacy Policy explains how we collect, use, disclose, retain and secure personal data in connection with our business of IT hardware distribution, managed IT services, cybersecurity auditing, office IT setup, IT AMC services, contact centre solutions, video surveillance systems (VSS), IT infrastructure and AV solutions in Dubai and the UAE.

By using our website (www.logixer.com), engaging with our services, or contacting us via WhatsApp Business, you accept the practices described in this policy.

2. Data Controller

Logixer LLC-FZ, Dubai, United Arab Emirates is the data controller in relation to the personal data collected under this policy.

3. What Personal Data We Collect

We may collect the following types of personal data:

  • Contact information (e.g., name, job title, company name, email address, telephone/mobile number including WhatsApp number)
  • Business information (company name, address, trade licence number, role)
  • Service/data related information (e.g., details of your IT environment, service requests, AMC details, equipment and infrastructure)
  • Website usage data (IP address, device/browser type, pages visited, referral data)
  • Marketing and communications preferences
  • Any other information you provide when you contact us via email, telephone, WhatsApp Business chat, web form or in person.

4. How We Use Your Personal Data

We use your personal data for purposes including:

  • Providing, managing and supporting our services (hardware distribution, AMC, IT solutions etc.)
  • Responding to your inquiries, requests or service issues submitted via WhatsApp Business, phone, email or our website
  • Marketing, profiling and communications (with your consent or as permitted by law) to inform you of our products, services and promotions
  • Internal business operations, including billing/invoicing, performance monitoring, compliance, audit and improvement of our services
  • Security, fraud prevention, and legal compliance.

5. Communication via WhatsApp Business

If you contact us via our WhatsApp Business number +971 56 560 3987 (or other designated WhatsApp Business number), you agree that:

  • We may collect and store your mobile number and chat history for the purposes of addressing your enquiry, service request or interaction.
  • We may use that information to send you follow-up messages, including updates about your service, support tasks, AMC renewals, marketing (if you have opted in) and feedback requests.
  • You may opt-out of marketing messages at any time by replying “STOP” or via another mechanism we provide. Service-related messages (e.g., support updates) may still be sent as required to fulfil our contract or legitimate interest.

6. Legal Basis for Processing

In accordance with the UAE’s Federal Decree‑Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and applicable regulations, we rely on one or more of the following legal bases for processing personal data:

  • Your consent (e.g., for marketing, WhatsApp communication)
  • Performance of a contract (e.g., providing services or hardware)
  • Compliance with a legal obligation
  • Our legitimate interests (e.g., running our business, improving services, ensuring IT security) provided those interests do not override your rights and freedoms.

7. Sharing and Disclosure

We may share your personal data with:

  • Our trusted service providers, contractors or partners who help deliver our services (with contractual data-protection commitments)
  • Legal, regulatory or governmental bodies as required by applicable law in the UAE
  • Third parties if required for business transformation (e.g., merger/acquisition) — you will be notified of any significant change.
    We do not sell your personal data to third-party marketing lists.

8. Cross-Border Transfers

Where your personal data is transferred outside the UAE, we will ensure appropriate safeguards are in place (e.g., contractual terms, your consent, or other lawful basis) in compliance with PDPL. DLA Piper Data Protection+2DPO Europe+2

9. Data Retention

We will retain your personal data for as long as necessary for the purposes described above, or as required by law or contractual obligations. When data is no longer needed, we securely delete, anonymise or destroy it.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include access controls, encryption, employee awareness/training and periodic review.

11. Your Rights

Under PDPL and other applicable laws, you have the right to:

  • Access and receive a copy of your personal data we hold
  • Correct or update inaccurate personal data
  • Request erasure or restriction of processing in certain circumstances
  • Object to processing (including marketing)
  • Withdraw your consent at any time (if consent is the basis)
  • Data portability (where applicable)
    To exercise these rights or for any privacy-related enquiry, please contact: info@logixer.ae or WhatsApp +971 56 560 3987. We will respond within a reasonable timeframe.

12. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, monitor website usage and deliver relevant marketing (subject to your consent where required). You can control or disable cookies via your browser settings.

13. Marketing Communications

If you have opted-in (or we have another lawful basis) we may send you marketing communications via email, SMS or WhatsApp Business. Each message will provide you the opportunity to opt-out or withdraw consent. You may also contact us at any time to stop such communications.

14. Changes to this Privacy Policy

We may update this policy from time to time (for example, to reflect new services or legal changes). The “Last updated” date will be revised accordingly and the updated policy will be posted on our website.

15. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data-handling practices, please contact us at:

Email: info@logixer.ae

WhatsApp Business: +971 56 560 3987

Telephone: +971 4 345 0806

Address: Logixer LLC‐FZ, Dubai, United Arab Emirates