Smarter, Safer, and More Cost-Efficient: 3CX Redefines Transcription
The latest 3CX V20 Update 8 Alpha marks a major milestone in business communications.
Among its many upgrades, one feature truly stands out – the Local Transcription Service – designed to give enterprises full control, privacy, and affordability when transcribing calls and voicemails.
As a certified 3CX Partner in Dubai, Logixer helps UAE businesses implement this groundbreaking technology to gain deeper insights from calls, enhance compliance, and save significantly on cloud AI costs.
1. Local Transcription Service – Your Data, Your Control
Traditionally, companies depended on external AI services such as OpenAI or Google Cloud Speech-to-Text for call transcriptions. While effective, these come with ongoing costs and potential data-privacy concerns.
With 3CX V20 Update 8, you can now host your own transcription engine locally, ensuring every word stays within your organisation’s secure infrastructure.
Complete Data Confidentiality: No third-party data exposure.
Enterprise-Ready: Expected availability for 32 SC Enterprise licenses and above.
Massive Cost Savings: One GPU-based server (~$4 k for 5090 GPU) can handle 15 000+ transcriptions per day.
Accurate Speaker Diarization: When paired with Stereo Recording, each speaker’s voice is distinguished with 100% accuracy.
For Dubai-based organisations dealing with sensitive communications – from finance and healthcare to customer-service operations – this feature offers a secure, regulatory-compliant, and budget-friendly alternative to cloud AI.
2. Stereo Recording for Crystal-Clear Speaker Recognition
The new Stereo Mode separates call participants into left and right channels, letting 3CX identify exactly who said what.
This capability strengthens compliance recording, training analysis, and dispute resolution, making your transcriptions precise and actionable.
3. AI-Powered Receptionist – Intelligent Call Handling
Complementing the transcription engine is the new AI Receptionist leveraging OpenAI for smart, multi-language call routing.
It can answer, recognise caller intents, and route calls dynamically – minimising wait times and ensuring no missed inquiry.
4. Department-Specific Phonebooks & Reception Improvements
Department/Multi-Tenant Phonebook: Each department can now maintain its own directory for better privacy and faster search.
Receptionist Console Upgrade: Compact view, drag-and-drop transfers, and the ability to set user status simplify front-desk workflows.
Receptionist Rules! Drag and Drop, Compact View, Set Status
5. Enhanced Analytics and Monitoring
VoIP Provider Checker: Instantly verify SIP trunk compatibility to avoid configuration issues.
Power BI Dashboard Templates: Visualize PBX data with Microsoft SQL or Azure SQL for deep insights.
License & Certificate Visibility: Improved expiry alerts and status banners ensure zero downtime.
New PowerBI Dashboards
Why the Transcription Update Matters for UAE Businesses
Dubai’s enterprises operate in a fast-moving regulatory and multilingual environment.
The new 3CX Local Transcription Service empowers companies to:
- Enhance Customer Experience: Instantly analyse voice interactions for sentiment and service quality.
- Meet Compliance Standards: Maintain secure, in-house records for auditing and training.
- Reduce Operational Costs: Avoid subscription fees of external AI services.
- Support Multilingual Teams: Combine AI Receptionist and local transcription to handle Arabic and English communications seamlessly.
With Logixer’s local expertise and on-site support, UAE organisations can deploy these features confidently — securely and cost-effectively.
Partner with Logixer – Your Local 3CX Experts in Dubai
As an authorised 3CX Partner in Dubai, Logixer provides:
Whether you’re upgrading from an older version or switching to 3CX for the first time, Logixer ensures a smooth transition with end-to-end consultation and local UAE support.
Experience AI & Local Transcription with 3CX V20 and Logixer
Ready to modernise your business communication system?
Upgrade to 3CX V20 Update 8 and unlock AI-powered transcription and automation with Logixer.